Shipping policy

Shipping Policy

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Free Shipping Eligibility

We offer free standard shipping on orders totaling $70 or more, calculated before taxes and after discounts.

Free shipping:

Applies to standard shipping only
Is automatically applied at checkout when the minimum threshold is met
Cannot be applied retroactively
Cannot be combined with other shipping promotions unless explicitly stated

We reserve the right to modify or terminate the free shipping offer at any time without notice.

2. Orders Under $70 – Paid Shipping Required

Orders under $70 are subject to shipping fees. Customers are responsible for selecting and paying for one of the available shipping options presented at checkout.

Available shipping options and rates are calculated in real time based on:

Destination
Package weight and dimensions
Selected delivery speed

Shipping fees are non-refundable once an order has been processed.

3. Processing Time

Orders are processed within [INSERT PROCESSING TIME, e.g., 1–3 business days] after payment confirmation.

Processing time is separate from shipping time.

We reserve the right to extend processing times during:

High-volume periods
Sales or promotional events
Product launches
Holidays

4. Delivery Time Disclaimer

Estimated delivery times provided at checkout are estimates only and are not guaranteed.

We are not responsible for shipping delays caused by:

Carrier delays
Customs processing
Weather conditions
Incorrect or incomplete addresses
Carrier service interruptions
Force majeure events

Delivery delays do not qualify for refunds, cancellations, or chargebacks.

5. Address Accuracy & Customer Responsibility

Customers are solely responsible for entering accurate and complete shipping information at checkout.

If an order is shipped to the address provided at checkout, we are not responsible for:

Incorrect addresses
Failed delivery attempts
Packages returned to sender
Packages delivered to the wrong address due to customer error

If a package is returned to us due to an incorrect address, the customer must pay additional shipping fees to have it resent.

We are not obligated to reship or refund orders due to customer address errors.

6. Lost, Stolen, or Marked as Delivered Packages

Once a package is marked as "Delivered" by the carrier, responsibility transfers to the customer.

We are not liable for:

Lost packages
Stolen packages
Packages delayed after shipment
Delivery issues occurring after confirmed delivery

Customers must contact the shipping carrier directly to file any lost or stolen package claims.

We reserve the right to provide delivery confirmation, tracking data, and carrier verification in response to payment disputes or chargebacks.

7. Shipping Confirmation & Proof of Delivery

Upon shipment, customers will receive tracking information. Proof of shipment and/or proof of delivery from the carrier constitutes fulfillment of our shipping obligation.

This documentation may be used to dispute fraudulent chargebacks.